Faqs
Shipping Policy: Image Blinds Direct ship via Riteway Express. You will receive an email when the goods are dispatched with the CON Note number and web site to track the goods. (http://www.riteway.com.au/)
Q: How do I know my order has been processed?
A: Image Blinds Direct web site will automatically send you an email confirming your order with all your specifications. Your order will be held in a queue for 24 hours for any changes that you may have for no additional fee. After 24 hours no changes can be made to your order. Orders may be cancelled within 24hours for a 10% transaction fee. All changes & cancellations must be done via phone. 07 3865 1002
Q: How do your Image Blinds Direct compare with other brands?
A: The quality of the Image Blinds Direct products you will find the best in the industry. Image Blinds Direct have been operating in Brisbane, a free measure and quote service to South East Queensland for over 20 years. We only use the highest quality parts and hand make all our products in our Brisbane factory. We are very selective with the products we put our name to and we set very high standards for our fabricators. In addition, the guarantee and warranty we provide exceeds those offered by most named brands.
Q: Do you charge GST?
A: GST is included in the price.
Q: How do I measure my windows properly?
A: It's easy. Just follow our simple measuring guide Click Here
Q: What do you mean by inside & outside mount?
A: This refers to the way in which the window furnishing will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is the most common way to hang blinds today and provides a nice, clean look. Outside mounts are great for doors or windows with a very shallow windowsill depth. An outside mount can also be used to make a window appear larger or to hide an unattractive window.
Q: Do you have catalogues or brochures I can use?
A: Sorry, we don't. But we do try our best to make all of the information for our products available on our site.
Q: Is there a minimum window sill depth for an inside mount?
A: Yes. The minimum window sill depth for an inside mount varies depending on the product. We list the depth required under the specifications for each product.
Q: Can I change or cancel my order?
A: All custom products are made to order and production normally begins the day after an order is placed. Your order is held in a queue for 24 hours for any changes that you may make. After this period – no changes can be made. Orders maybe cancelled within 24 hours – but a 10% transaction fee is charged. Any changes or cancellations must be done by phone 07 3865 1002.
Time of order questions:
Q: How long will it take to receive my order?
A: After your order is submitted it is reviewed by our customer service department and after 24 hours then sent into production. Custom products are usually shipped within 7 business days. If there is a product backorder that will delay your order we will let you know by email. Transit times vary depending on your location. However, once production is complete and your order shipped you can anticipate delivery within 1-6 business days (shipping times).
Q: Do you ship Overseas?
A:We would have to provide a shipping estimate to customers based on the product, size, and quantity of the order.
Q: When will you charge my credit card?
A: All products are custom made to order and payment is required prior to order production. If payment was made with a credit card the full amount of your order was charged to your card at the time your order was placed.
Q: Will you give out or sell my personal information?
A: Absolutely not. All information you provide to us will be kept confidential as per the Image Blinds Direct Privacy Policy and be used solely by us to fulfill your order and will not be shared with other companies.
Q: Are your online transactions secure?
A: As secure as it gets. Our online server software, (secure socket layer, SSL) is the industry standard. It encrypts all of your personal information including credit card number so that it cannot be read as the information travels over the Internet. However, if you prefer not to submit your information over the Internet, just contact us to place your order via phone, fax, or mail.
Q: Do you supply installation screws/fasteners?
A: No. There are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, aluminum and steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications. Within the installation instructions we list the most appropriate fasteners for a timber install.
NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made.
After placing an order:
Q: How do I contact customer service?
A: You can reach our customer service department on: 07 3865 1002.
Q: What if some of my blinds were damaged during shipping?
A: First off, we WILL take care of any damage incurred during shipping but, you need to follow these important steps: Inspect your merchandise AS SOON AS YOU RECEIVE IT and notify us immediately if the merchandise has been damaged in shipment.
Please check to make sure that the products you ordered were made exactly as you specified when you ordered them. You must notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly. At that point we will have the damaged merchandise either repaired or replaced at no cost to you.
NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost.
- How do I know my order has been processed?
- How do your Image Blinds Direct compare with other brands?
- Do you charge GST?
- How do I measure my windows properly?
- What do you mean by inside & outside mount?
- Do you have catalogues or brochures I can use?
- Is there a minimum window sill depth for an inside mount?
- Can I change or cancel my order
- How long will it take to receive my order
- Do you ship Overseas
- When will you charge my credit card
- Will you give out or sell my personal information
- Are your online transactions secure
- Do you supply installation screws/fasteners
Q: How do I know my order has been processed?
A: Image Blinds Direct web site will automatically send you an email confirming your order with all your specifications. Your order will be held in a queue for 24 hours for any changes that you may have for no additional fee. After 24 hours no changes can be made to your order. Orders may be cancelled within 24hours for a 10% transaction fee. All changes & cancellations must be done via phone. 07 3865 1002
Q: How do your Image Blinds Direct compare with other brands?
A: The quality of the Image Blinds Direct products you will find the best in the industry. Image Blinds Direct have been operating in Brisbane, a free measure and quote service to South East Queensland for over 20 years. We only use the highest quality parts and hand make all our products in our Brisbane factory. We are very selective with the products we put our name to and we set very high standards for our fabricators. In addition, the guarantee and warranty we provide exceeds those offered by most named brands.
Q: Do you charge GST?
A: GST is included in the price.
Q: How do I measure my windows properly?
A: It's easy. Just follow our simple measuring guide Click Here
Q: What do you mean by inside & outside mount?
A: This refers to the way in which the window furnishing will be hung, either inside or outside the window opening. Inside mounts are mounted inside the window opening that is recessed from the wall. Outside mounts hang outside the window opening either on the wood frame or above and beyond the wood frame. Inside mount is the most common way to hang blinds today and provides a nice, clean look. Outside mounts are great for doors or windows with a very shallow windowsill depth. An outside mount can also be used to make a window appear larger or to hide an unattractive window.
Q: Do you have catalogues or brochures I can use?
A: Sorry, we don't. But we do try our best to make all of the information for our products available on our site.
Q: Is there a minimum window sill depth for an inside mount?
A: Yes. The minimum window sill depth for an inside mount varies depending on the product. We list the depth required under the specifications for each product.
Q: Can I change or cancel my order?
A: All custom products are made to order and production normally begins the day after an order is placed. Your order is held in a queue for 24 hours for any changes that you may make. After this period – no changes can be made. Orders maybe cancelled within 24 hours – but a 10% transaction fee is charged. Any changes or cancellations must be done by phone 07 3865 1002.
Time of order questions:
Q: How long will it take to receive my order?
A: After your order is submitted it is reviewed by our customer service department and after 24 hours then sent into production. Custom products are usually shipped within 7 business days. If there is a product backorder that will delay your order we will let you know by email. Transit times vary depending on your location. However, once production is complete and your order shipped you can anticipate delivery within 1-6 business days (shipping times).
Q: Do you ship Overseas?
A:We would have to provide a shipping estimate to customers based on the product, size, and quantity of the order.
Q: When will you charge my credit card?
A: All products are custom made to order and payment is required prior to order production. If payment was made with a credit card the full amount of your order was charged to your card at the time your order was placed.
Q: Will you give out or sell my personal information?
A: Absolutely not. All information you provide to us will be kept confidential as per the Image Blinds Direct Privacy Policy and be used solely by us to fulfill your order and will not be shared with other companies.
Q: Are your online transactions secure?
A: As secure as it gets. Our online server software, (secure socket layer, SSL) is the industry standard. It encrypts all of your personal information including credit card number so that it cannot be read as the information travels over the Internet. However, if you prefer not to submit your information over the Internet, just contact us to place your order via phone, fax, or mail.
Q: Do you supply installation screws/fasteners?
A: No. There are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, aluminum and steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all applications. Within the installation instructions we list the most appropriate fasteners for a timber install.
NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made.
After placing an order:
Q: How do I contact customer service?
A: You can reach our customer service department on: 07 3865 1002.
Q: What if some of my blinds were damaged during shipping?
A: First off, we WILL take care of any damage incurred during shipping but, you need to follow these important steps: Inspect your merchandise AS SOON AS YOU RECEIVE IT and notify us immediately if the merchandise has been damaged in shipment.
Please check to make sure that the products you ordered were made exactly as you specified when you ordered them. You must notify us within 7 days of the date that the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly. At that point we will have the damaged merchandise either repaired or replaced at no cost to you.
NOTE: If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no cost.
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